Privacy Policy

Introduction

This Privacy Policy describes how Jaigajar Technology Private Limited and its affiliates (collectively referred to as “Jaigajar Technology Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, and otherwise process your information and personal data through our website https://jaigcollection.in/ (hereinafter referred to as the “Platform”).

Please note that you may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed within India. By visiting the Platform, providing your information, or availing of any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and any applicable service/product terms. You also agree to be governed by the laws of India, including but not limited to the laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.

Information We Collect

We collect your personal data when you use our Platform, access services, or interact with us during the course of our relationship. Some of the information we may collect includes, but is not limited to:

  • Name, date of birth, address, telephone/mobile number, and email address

  • Identity or address proof documents (when required)

  • Payment-related information such as bank account details, credit/debit card information, or other payment instrument details (collected only with your consent)

  • Biometric information such as facial features or physiological data (only if you opt to use features requiring it)

You may choose not to provide certain information by opting not to use specific services or features on the Platform.

We may also collect and analyze your behavior, preferences, and other information you provide to enhance your experience. This information is compiled and analyzed on an aggregated basis.

Use of Information

We use your personal data to:

  • Provide the services you request

  • Process and fulfill your orders

  • Enhance your overall customer experience

  • Resolve disputes and troubleshoot problems

  • Inform you about promotions, offers, and updates (with opt-out options)

  • Detect, prevent, and investigate fraud, errors, and criminal activity

  • Enforce our Terms of Use and other legal policies

  • Conduct research, analysis, and surveys

Sharing of Information

We may share your information with:

  • Our group companies, affiliates, and corporate entities

  • Sellers, business partners, and third-party service providers (e.g., logistics partners, payment gateways)

  • Government agencies or law enforcement authorities when required by law or in good faith for compliance

All such sharing will be limited to the extent necessary to provide you with our services, fulfill legal obligations, or protect our users and the public.

Security of Your Information

We adopt reasonable security practices and procedures to protect your personal data against unauthorized access, disclosure, loss, or misuse. While we strive to ensure secure transmission, we cannot guarantee complete security due to factors beyond our control. You are responsible for maintaining the confidentiality of your account login credentials.

Data Deletion & Retention

You can request deletion of your account by visiting your profile and settings or by writing to us at the contact details below. Deletion requests may be delayed or refused if:

  • There are pending grievances, claims, or shipments

  • Services related to your account are still active

Once deleted, you will lose access to your account permanently. We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law. Anonymized data may be retained for analytics and research purposes.

Your Rights

You have the right to access, rectify, and update your personal data through the features available on the Platform.

Consent

By using the Platform or providing your information, you consent to the collection, storage, processing, and sharing of your personal data as outlined in this Privacy Policy. You may withdraw consent by writing to the Grievance Officer (details below). Withdrawal of consent may affect your ability to access certain services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant changes as required under applicable laws.

Grievance Officer

Name: Dayal Nath (DIN)
Designation: Grievance Officer
Company: Jaigajar Technology Private Limited
Address: Building No./flat No.: B-159 Sector-a Road/street: Mahanagar Locality/sub Locality: Mahanagar City/town/village: Lucknow District: Lucknow State: Uttar Pradesh Pin Code: 226006
Contact: +91 8115518123
Email: Jaijagartechnology@gmail.com
Timings: Monday – Friday (9:00 AM – 6:00 PM)